Customer Experience Certified Expert – CXCE is a key differential element in deciding consumer choice in a market as globalized, competitive, and demanding as today. That is why companies are increasingly orienting their efforts towards improving the experience of their customers not only when using their products or services, but also during the previous moment, during and post.
Exam Duration: Once the exam begins, students have 60 minutes to complete the exam
Number of Questions: 40
Passing Score: 65%
Available Languages: Spanish, English and Portuguese
Knowing key tools capable of identifying customer needs.
Develop empathy with our customer.
Communicate with our customers by understanding their true buying motivations.
Establish lasting relationships with the customer.
Integrate customer orientation into all processes and management of an organization.
Identify the type of experience we are offering to our customers.
Align the company's strategy with customer experience results.
This course is focused on key people in Customer Experience and Management Departments, Commercial, Trade Marketing, Digital Transformation, Marketing, Branding, Communication, User Experience, Service and Product designers and, in general, all those who wish to promote a unique service experience and a WOW effect, as a value proposition for their customers.
